Privacy Policy (POPIA Compliant)

Last Updated: August 2026

Relief Group South Africa respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in strict compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect To provide our financial assessment and restructuring services, we may collect the following categories of personal information:

  • Identity Data: Full name, ID number, and marital status.
  • Contact Data: Email address, physical address, and telephone/WhatsApp numbers.
  • Financial Data: Income details, payslips, bank statements, current debt obligations, credit provider details, and account balances.

We only collect information directly from you or, with your explicit consent, from credit bureaus.

2. How We Use Your Information Your personal data is used solely for the following purposes:

  • To perform a free, zero-obligation assessment of your financial standing.
  • To calculate potential savings on your home loan or unsecured debt.
  • To approach registered banks and credit providers on your behalf to negotiate restructured rates (only with your explicit consent).
  • To communicate with you regarding your application or related financial services.

3. Information Sharing and Disclosure We treat your data with the highest level of confidentiality. We will never sell your data to third-party marketers. We only share your information with:

  • Credit Providers & Banks: For the purpose of securing consolidation loans or restructuring your bond.
  • Credit Bureaus: To verify your debt profile (only once you have given explicit consent for a formal application).
  • Regulatory Authorities: If required by law, court order, or industry regulation.

4. Data Security We implement robust, industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or destruction. Digital files are encrypted, and access is restricted to authorized Relief Group specialists only.

5. Your Rights Under POPIA Under the POPI Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction, updating, or deletion of your personal information.
  • Object to the processing of your personal information for specific purposes.
  • Withdraw your consent at any time (noting that this may prevent us from providing further services).

6. Contact Us If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact our Information Officer at:

  • Email: hello@reliefgroup.co.za
  • Phone/WhatsApp: 069 684 8858